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At Zoirefine, we are committed to providing high-quality craft supplies and ensuring your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations or requirements, and we have established this Return Policy to make the return and exchange process as straightforward and convenient as possible. This policy outlines the terms and conditions under which returns and exchanges are accepted.
To be eligible for a return, items must meet the following criteria:
The item must be returned within 30 days of the purchase date. We calculate the return period from the date shown on your receipt or proof of purchase. Returns initiated after this period may not be accepted unless otherwise required by law.
Items must be in their original condition, unused, and in the same state as when you received them. This means products should not show signs of use, wear, or alteration. For fabric and yarn products, this includes maintaining the original packaging and labels.
All original packaging, tags, labels, and accessories must be included with the return. Items returned without their original packaging may be subject to a restocking fee or may not be accepted for return.
You must provide proof of purchase, such as a receipt, order confirmation, or invoice. Without proof of purchase, we may not be able to process your return or may only offer store credit at the current selling price.
Certain items are not eligible for return due to hygiene, safety, or practical reasons:
Custom or special-order items that were specifically ordered or created for you cannot be returned unless they are defective or damaged. These items are made to your specifications and cannot be resold.
Items that have been cut, altered, or used in any way are not eligible for return. This includes fabric that has been cut from the bolt, yarn that has been wound or partially used, and any materials that have been modified.
Clearance or final sale items marked as non-returnable at the time of purchase cannot be returned or exchanged. These items are sold at significantly reduced prices with the understanding that all sales are final.
Gift cards and downloadable digital products are not eligible for return or refund once purchased and delivered.
Items without proof of purchase or that were not purchased from Zoirefine cannot be returned.
To initiate a return, please follow these steps:
Contact us within 30 days of your purchase date by phone at +1 800-323-5565 or by email at reach@zoirefine.world. Provide your order information, including the date of purchase, items you wish to return, and the reason for the return.
Our customer service team will review your return request and provide you with instructions on how to proceed. We may ask for additional information or photos if the return is due to a defect or damage.
Once your return is approved, we will provide you with a return authorization and instructions for returning the item. Please follow these instructions carefully to ensure your return is processed smoothly.
Package the item securely in its original packaging, including all accessories, tags, and documentation. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items, as we cannot be responsible for items lost or damaged during return shipment.
Ship the item to the address provided by our customer service team. Please note that you are responsible for return shipping costs unless the return is due to our error or a defective product.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. This inspection process typically takes 3-5 business days from the date we receive the item.
If your return is approved, we will process your refund to the original method of payment. Refunds are typically processed within 5-10 business days after approval. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
The refund amount will include the purchase price of the returned item. Original shipping charges are non-refundable unless the return is due to our error or a defective product. If you received free shipping on your original order, the actual shipping cost may be deducted from your refund.
If you do not receive your refund within the expected timeframe, please first check your bank account or contact your credit card company, as it may take some time for the refund to be officially posted. If you have done this and still have not received your refund, please contact us for assistance.
We accept exchanges for items of equal or greater value. If you wish to exchange an item for a different product, color, size, or quantity, please contact us to initiate the exchange process.
To exchange an item, follow the same process as initiating a return. Let our customer service team know that you would like to exchange the item and specify what you would like to receive instead.
Once we receive and inspect your returned item, we will ship the replacement item to you. If the replacement item is of greater value, you will be responsible for paying the difference. If the replacement item is of lesser value, we will refund the difference to your original payment method.
Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will offer you alternative options or process a refund instead.
If you receive an item that is defective, damaged, or incorrect, please contact us immediately. We take quality control seriously and want to resolve any issues as quickly as possible.
When reporting a defective or damaged item, please provide photos showing the defect or damage, along with your order information. This helps us document the issue and process your claim more efficiently.
For defective or damaged items, we will provide a prepaid return label at no cost to you. Once we receive the item and verify the defect or damage, we will send you a replacement or issue a full refund, including original shipping charges.
If we are unable to replace a defective item due to stock availability, we will issue a full refund or offer you a comparable alternative product.
Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or damage that occurred during shipping. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
If the return is due to our error or a defective product, we will provide a prepaid return label or reimburse you for reasonable return shipping costs upon approval of your return.
We cannot accept returns sent COD (collect on delivery). Any packages sent COD will be refused and returned to sender.
In most cases, we do not charge restocking fees for returns that meet our eligibility criteria. However, we reserve the right to apply a restocking fee of up to 15% in the following situations:
Items returned without original packaging, tags, or labels.
Items that show signs of use or are not in their original condition.
Large or bulk orders that are returned without a valid reason.
We will inform you of any applicable restocking fees before processing your return.
In some cases, we may offer store credit as an alternative to a refund. Store credit can be used for future purchases at Zoirefine and does not expire.
Store credit may be offered in the following situations:
Returns made without proof of purchase, where we can verify the item was purchased from our store.
Returns made after the 30-day return period, at our discretion.
When you prefer store credit over a refund to your original payment method.
Our return policy applies primarily to purchases made within the United States. If you are an international customer, please contact us before initiating a return, as additional terms and conditions may apply.
International customers are responsible for all return shipping costs, customs fees, duties, and taxes associated with returning items. We cannot provide refunds for these charges.
If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we can cancel orders that are already being processed or have been shipped.
Once an order has been shipped, it cannot be cancelled. You will need to follow our standard return process once you receive the item.
We are not responsible for packages that are lost or stolen after they have been delivered to the address you provided. If tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier to file a claim.
We recommend that you provide a secure delivery address where packages can be received safely. Consider using a signature confirmation service for valuable orders.
Please ensure that your shipping address is correct when placing an order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment. You will be responsible for additional shipping charges.
During holiday seasons, we may extend our return period to provide additional flexibility for gift purchases. Any extended return periods will be clearly communicated at the time of purchase and on our website.
Please note that during peak seasons, return processing times may be longer than usual due to increased volume. We appreciate your patience during these busy periods.
We stand behind the quality of our products. If you are not satisfied with the quality of an item you purchased, please contact us to discuss your concerns. We will work with you to find a satisfactory resolution, which may include a replacement, exchange, or refund.
Our quality guarantee does not cover normal wear and tear, damage caused by misuse or improper care, or issues resulting from failure to follow product care instructions.
If you have any questions about our Return Policy or need assistance with a return or exchange, please contact us:
Zoirefine
7707 SW 44th St
Oklahoma City, OK 73179
USA
Phone: +1 800-323-5565
Email: reach@zoirefine.world
Our customer service team is here to help you with any return-related questions or concerns. We strive to respond to all inquiries within 24-48 hours during business days.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our services after changes are posted constitutes your acceptance of the modified policy.
This Return Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under applicable consumer protection laws. Nothing in this policy limits or excludes any rights you may have under such laws.